Using the Zendesk platform, we have publically available guides to many of the basic features within the Merlin system, giving you and your staff members a resource from which to revise processes, and undertake guided learning. As Merlin comes with a training mode as standard, you have the opportunity to build confidence and try out new processes before rolling them out into your live system.
We understand that particularly with software, it's often better to show than tell. To ensure we deliver the best possible customer service, with the fastest resolution times, we often deploy Splashtop Business Software to remote into your machine. Accessing only with your consent, this allows us to deliver unparallelled issue resolution, minimising any impact on your business.