Sometimes you may need help with your Merlin system. We have a dedicated support team on hand to help deal with your queries.
Occasionally we may need to log onto your computer and resolve the problem for you, we do this remotely using a program called Splashtop. This software can be installed on your computer for free and gives us the access we need to be able to fix any issues you have quickly and efficiently.
To install Splashtop and allow us to access your Merlin terminal, click the link below and follow the on screen instructions.
If extra equipment is required, Merlin Software can source it; finding the best deals and offering suggestions of what products would be required to help each Merlin system run as efficiently as possible. A full range of EPOS peripherals are available, from a simple cash drawer to sophisticated hand-held data capture units.
Currently, Posiflex touch screen terminals are utilised in most installations. These stylish and durable units are manufactured to the highest quality and ensure many years of efficient, trouble free operation. Selecting the appropriate Merlin software modules will ensure that new systems are up and running in minutes.